| 1. |
How long does it
take to receive the merchandise I ordered?
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As
our orders and shipping center is in Israel, You should expect
your merchandise within 10-14 business days from the time when your order was placed,
unless the item you ordered is made to order (this info will appear on the item
page), or unless you receive an e-mail from Judaica2000 Jewelry stating otherwise (in
case the item you ordered is out of stock).
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| 2. |
How
long does it take to receive an item that is out of
stock?
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Though we do our best to make
sure all the products we offer are always available, we
occasionally run out of particular items. If the item you
order is unavailable, we'll notify you within 24 hours.
usually, we can ship out of stock items within 10 days. |
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| 3. |
What
are your shipping options and costs?
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Starting on August 15, 2005 All
orders will be shipped from Israel by registered airmail.
Orders of over $75 are free of shipping charge, orders under $75
are charged $9.95 for shipping.
there are no
additional handling or insurance charges.
If you wish to
use a faster shipping method, please contact us directly
for cost and delivery times.
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| 4. |
How safe is
online ordering?
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Ordering on our site is just as safe as calling by phone or
sending a fax. We take every precaution to ensure that both
your and our security in not compromised. We use top of the
line secure server services provided by "Paypal" . Once you click
the "checkout" button, you will be able to see a
lock like this 
at the bottom right corner of the screen, this indicates
that all info provided from then on is secure! |
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| 5. |
If
I prefer not to use on-line ordering, what are my
options?
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In
that case, please contact us by E-Mail at: sales@judaica2000.com,
or by phone:
++972-52-238-3789 (this number is in Israel, please notice
the time difference), for an alternative.
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| 6. |
Do
you accept returns? and what is your guarantee policy? |
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Purchase
Risk Free-We offer 100% satisfaction guarantee
on our merchandise. We are confident that our products will
meet your needs, but should you decide to return it within
30 days, as long as the merchandise is unused, we'll
exchange it or refund your money . Just send the gift in its
original packaging and send the package via U.S. Priority
Mail or insured mail. This protects you in case the gift is
damaged or lost in transit. |
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| 7. |
What
is your privacy policy?
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We
fundamentally respect the privacy rights of our customers.
We
will never share your personally identifiable information
(name, postal address, phone number, email address, etc)
with any third party. We will never contact you without
your explicit permission.
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| 8. |
What
do you do to serve best your customers?
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Our
customer service will do anything required to make
internet shopping a pleasant, secure and personal
experience!
We
will be happy to answer any e-mail question or problem
promptly!
If
you would like to modify any of our designs, we will be
happy to do it with you, if it's possible. (check the
"what our customers say about us" section).
In
the event that your item was damaged during shipment, or
perhaps it just wasn't what you expected, we will work
with you until the situation is made right, either by
replacing the item or refunding your money.
Your
Comfort And Security Are Our Top Priority!
click
here to contact us with any
inquiry
Please
note that since all inquiries are handled personally,
messages sent or left during weekend hours may not be
answered until Monday.
Thank you for your understanding!
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| 9. |
What do your
customers say about you?
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"I
Received the Kabalistic Star of David.
My daughter was very
pleased with it.
Thank you for the speedy service."
Graham, England
*******
"Victor - Just a quick note to let you know that your package
arrived safely.
It is very beautiful and I
cannot wait to give it to my
mom on her b-day.
Thank You Very Very Much! Wow, what a pleasure it has been
working with you. It can be a very risky business dealing with
people/merchandise over the
internet, but people like you continue to renew my faith in
the human race!
It was a pleasure to have done business with you and perhaps
our paths will cross again someday."
Clair, Virginia
*******
"I received the package from California
today. I love
the star and dreidel. Thank you for everything. Maybe we can meet when I go
to Israel someday.
Shalom."
Amy, Colorado
*******
"The package arrived and the pins are beautiful. I think
UPS sat on it somewhere in transit. One of the black boxes was broken
shattered badly and the small silver pin was bent badly, but I managed to
straighten it out somewhat.
They are so beautiful and such workmanship.
Thank
you for all your help. Have a beautiful summer.
Patt"
"Dear Patt,
.....sorry about the "accident" in UPS transit, if
for any reason something goes wrong with the bent pin, let me know and I will replace it.
Victor"
"Hi Victor,
Thanks for replying. I won't be so afraid to straighten the
bent pin I was terrified it might snap off When I wear them, I will tell
everyone where I got them and how great you were."
Patt, Ohio
*******
Victor, the pendant arrived last
Friday and it's gorgeous. It's exactly what I've been
looking for for months.
Jan, Washington
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